WARSUN is a "hands-on" company; we have been such a company since the company was founded in 2010 10 years ago. We learn by doing, so we understand the needs of our customers, because we use the same lighting tools there to complete their work in the same way. We have received training from firefighters. We take a low-light shooting course. We are hunters, fishermen, and outdoor sports enthusiasts. We believe that this is our hands-on experience, which can bring new ideas and innovations that make WARSUN unique. Who knows what we will think of next?
We listen. We learn. We got it.
We will focus on this area and talk to our customers. We hold a focus group to listen to what they like about our products; but we are more interested in what they don’t like, what needs to be improved, and the unsolved lighting problems. Customer feedback helps us to continuously improve existing products and create new and better products. Since the most extreme hazardous conditions are usually in dark places, WARSUN has created a complete line of safety-level lighting products. For the industrial market, we have developed lighting tools that can be used safely even in explosive gases and other potentially explosive environments.
We did not invent customer service; we just perfected it.
Our success is directly related to our ability to satisfy customers. Therefore, we attach great importance to customer service. Our internal sales department includes experts in every market we serve. They received extensive training on all our products and even worked in assembly lines and factory service centers. They understand the internal/external WARSUN products. They understand the challenges you face and know how to help you find the best lights and get the most from your purchase. We will work with you and do everything we can to help you.
We support our products with a limited lifetime warranty.
WARSUN guarantees that our products will not exhibit any defects during use, including LEDs. To read our full warranty, please go to WARSUN's "Warranty" page.
If you have any questions or want to deal with a warranty claim, please visit the FAQ section of WARSUN for contact information, including factory information.
WARSUN is an equal opportunity employer for minorities/women/disabled persons/protected veterans.